GOOD PRACTICE IN USING THE “BALANCED SCORECARD

Many organisations use some form of Balanced Scorecard to support their overall management of business strategy, but it is widely accepted that many of these users fail to achieve the huge potential benefits of the BSC. This failure usually due to a combination of “issues” regarding the design, contents and actual usage of the BSC.
Scorecards come in many shapes and forms: some follow the classic 4-perspective model from Kaplan & Norton; other have modified (sometimes, very significantly) the format but still seek the generic benefits of a strategy management system that focuses on measurement and accountability.

• The focus of this “Good Practice” two-half days Masterclass is to help organisations to review the effectiveness of their own organisation’s use of the BSC and thereby to identify areas for necessary improvement.
• The follow-on optional Implementation Workshop is offered to individual organisations to help them in identifying and addressing the specific shortcomings in their current BSC application. Every organisation is different, and this workshop is focused upon the specific issues within an organisation, NOT simply to provide generic advice. This workshop can be as short as 1 day, or longer as required. It is a case-by-case flexible offering.

By the nature of the customised nature of these individual organisation workshops, there is no standard format. But a typical programme may consist of the following steps:

This exercise may be compressed into one full day (likely as two half-days on-line) or longer, all depending on how much external expertise the organisation needs to be able to implement in practice the identified enhancements to the BSC usage.