DBS Transformation

Participating Companies1LINK | A. Moosajee Sons | A.F.Ferguson | ABL Asset Management | Abu Dhabi Commercial Bank | ACCA Pakistan | Access Group | Adcom | Aga Khan University | Aga Khan University | Hospital | Al Baraka Bank | Al Shaheer Corp | Allied Bank | Allied Marketing | Almeezan Investment | Aquila Fashion | Archroma | ARK & Associates | ASA Microfinance Pakistan | Askari Bank | Baker Tilly | Bank AL Habib | Bank Alfalah | Bankislami | BDO Ebrahim & Co. | Beaconhouse Group | BI Solutions | Chemonics Intl. | Clipsal Pakistan | CMA CGM Pakistan | Compass Plus | Competition Commission of Pakistan | Contour Software | DadaCom Int’l | Dastgyr Technologies | Deloiite Yousuf Adil CA | DHA Suffa University | DigiTrends | Dubai Islamic Bank | DWP Group | e-Access | Engro Corp | Engro Energy | Engro Fertilizer | Ernst & Young | Faysal Bank | Folio3 | GroupM | Gultex | Habib Bank | Habib Metro Bank | Hamdard | Hayat & Noorwala | HBFC | Honda Atlas Cars | HRSG BPO | HUM Network | Hysab Kytab | IBM | ICI Pakistan | IICO Kuwait | Ijaz Group | Imanagers | Indus Motor Co. | Institute of Business Management | Intermarket Securities | International Industries | International Maritime Industries | Izhar Steel | Jaffer Business Systems | Jang Group | Jazz | Junaidy Shoaib Asad CA | K-Electric | Kia | Koncept Synergies | KPMG | Latt Liv Designs | Lotte Chemical | Macter International | Master Tiles | MCB Bank | MCB Islamic | MCB-Arif Habib | Meezan Bank | MUFAP | National Bank of Pakistan | NBP Funds | Neem Exponential | Next Capital | Orient Energy Systems | Osaka Lighting | Pak Elektron | Pak Kuwait Investment Co. | Pakistan Poverty Alleviation Fund | PharmEvo | Premier Sales | PwC Pakistan | Samba Bank | Sarwar & Company | Sindh Microfinance Bank | Smatex Solutions | Spectra Petrochemicals | State Bank of Pakistan | Synergies Worldwide Tech | Telenor Pakistan | Telenor Microfinance Bank | The Bank of Punjab | The D’Hamidi Partnership | TPS Worldwide | Unilever Pakistan | United Bank Limited | Vaulsys | Water & Power Development Authority | Water and Sanitation Services Co. | Blue-Ex Couriers | Punjab PPP Authority | Commercial Bank of Qatar | Veon | Pakistan Petroleum | Jubilee Life | Haleeb Foods| Al Gharbiapipe Company LLC


Global Strategy Pioneer


Robin Speculand, author of Excellence in Execution, was given inside access to one of the world’s great transformation stories: DBS Bank. DBS has been awarded the World’s Best Bank for the past three years. Under the stewardship of CEO Piyush Gupta, the bank transformed digitally by focusing on three principles: Become Digital to the Core, Embed Ourselves in the Customer Journey and Culture by Design. Based on Robin Speculand’s new book World’s Best Bank: A Strategic Guide to Digital Transformation, this session promises to help you avoid the most common pitfalls of digital transformation. Robin is a pioneer and expert in strategy and digital implementation. He is CEO of Bridges Business Consultancy Int and co-founder of the Strategy Implementation Institute and the Ticking Clock Guys.

The Session Chair


Shahzad Shahid is the CEO of TPS, a leading FinTech services company. His career spans across 15 years in the payments industry, working closely with banks, telecoms and payment processors across South Asia, Middle East and Africa. Shahzad believes that the customer is the key driver of change and customer convenience is going to rapidly bring paradigm shift in the way the banks operate today. He holds in-depth knowledge about current and future market trends in FinTech including payments, cards, digital banking, mobile convergence, mobile money, branchless banking, e-commerce and remittances.

The Keynote

Under the stewardship of CEO Piyush Gupta, DBS Bank adopted “Making Banking Joyful” as its digitalization strategy in 2014. In their group meeting that year, leaders discussed how nobody wakes up in the morning wanting to do banking. An opportunity was born! By leveraging technology, DBS could make banking invisible to its customers. Making Banking Joyful became a passion that in advertently turned in to a rallying call for a banking industry revolution.

Specifically, you will discover how DBS Bank

  • Aligned its digital purpose in a way that inspired everyone.
  • Adopted the term “GANDALF” to transform its technology architecture.
  • Engaged employees from the start and encouraged innovation through hackathons.
  • Put customer journeys at the core of everything the bank does.
  • Transformed to a totally data-driven organization.
  • Became the first bank in the world to launch an ecosystem platform.
  • Adopted agile, DevOps, design thinking, AI, ML and other digital tools.

Woven throughout the keynote are intriguing lessons, best practices and stories stemming from Robin Speculand’s three year of research and interviews for his new book World’s Best Bank: A strategic Guide to Digital Transformation.

Digital transformation impacts every part of your business, yet fewer than one in five organizations completes it successfully.

The first 20 registrations will receive a signed copy of ‘World’s Best Bank’ to further expand their knowledge as a gift.

A Strategic Guide to Digital Transformation


This informative, engaging and exclusive keynote shares how DBS Bank transformed from a traditional bank to the world’s best by leveraging digitalization and provides you with hard-won insights, proven practices and relev-ant anecdotes.

Rita McGrath

No .5 in Thinkers 50 in 2019 | Associate Professor, Columbia Business School | Bestselling Author of Seeing Around Corners

“Many leaders around the world are working through the challenge of how to digitally transform their organization. In Robin’s new book he shares how DBS completely transformed every part of the organization and shows how all the different moving parts required for digitalization come together. I recommend reading this book for any leader involved in digital transformation to not only avoid common mistakes but also adopt best practices.”

Ron Kaufman

NY Times Best-Selling Author | Global Customer Service Thought Leader

“World’s Best Bank skillfully narrates the transformation of DBS from a local bank to becoming the world’s very best. With enjoyable page-turning style, this book takes you on a journey of hard-won insights and proven best practices to transform your organization from traditional to digitally driven. If you are-or want to become-a leader in digital transformation, you can clear the hurdles and avoid the pitfalls by applying Robin Speculand’s real-world experience and advice.”

Your Invite Includes

Access to the live 2-hour keynote by Robin Speculand

Realtime polls and advance Q&A with Robin Speculand

eCertificate for adding value to your professional career

Executive summary with the presentation slides

Video on Demand access for 30 days on the event platform

Watch On Demand

The Story and Lessons from DBS World Class Digital Transformation

You can now watch the video, view the presentation

For more information, contact us at e-Talks@terrabizgroup.com